Privacy Policy

This Privacy Policy describes how Karatrack LLC ("Company," "we," "us," or "our") collects, uses, and discloses information about you when you access or use Karatrack Studio ("Service"). By accessing or using the Service, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information:

• Account Information: Email address and name provided during the signup process.
• Payment Information: Payment and billing information is processed and stored exclusively by Stripe, Inc. We do not store any payment card information on our servers.
• Usage Data: We collect non-personal information for analytics purposes, including browser type, device information, operating system, and how you interact with the Service.
• Uploaded Content: Audio files and images you upload for processing. These are stored temporarily for processing purposes and are subject to our data retention policies.

2. How We Use Your Information

The information we collect is used to:

• Operate, maintain, and improve the Service
• Process your audio files and generate requested outputs
• Manage your account and provide customer support
• Send you service-related communications
• Analyze usage patterns to enhance user experience

We do not sell, rent, or lease your personal information to third parties.

3. Information Sharing

We may share your information with the following third parties:

• Stripe: For payment processing and subscription management
• Supabase: For secure data storage and authentication
• Cloud Service Providers: For file storage and AI processing infrastructure

These third parties are bound by their own privacy policies and are prohibited from using your information for purposes other than providing services to us.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect the security of your personal information. Your data is securely stored in encrypted databases located in the United States. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your account information for as long as your account remains active. Uploaded audio files and processed outputs are retained for a limited period to allow you to download your content, after which they may be automatically deleted. You may request deletion of your data at any time by contacting us.

6. Cookies and Tracking Technologies

We use cookies and similar technologies solely for authentication and session management purposes to enhance your user experience. We do not use cookies for advertising or cross-site tracking.

7. International Data Transfers

Our Service is operated in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

8. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Export your data in a portable format

To exercise these rights, please contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes by email and will update the "Last Updated" date at the top of this Privacy Policy. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: privacy@karatrack.com